The worst massage we've ever had, and on top of that, the pool was closed for two hours, just one big disappointment.

Hello, yesterday four of us arrived at the Daniel Hotel in Herzliya for a fun day, which also included treatments at the Shizen Spa. We planned this day a long time in advance, especially to celebrate a birthday together, so unfortunately the disappointment was particularly great. Already at the stage of booking the treatments, we, as four friends coming together for a joint event, asked to receive the treatments at the same time. We were told that this was not possible and that only two friends could be accepted at a time. Of course we accepted this, but in retrospect we felt that with the reservation made sufficiently in advance and in the circumstances of a special event, perhaps it was possible to try and be a little more flexible. Unfortunately, the experience of the treatments themselves was also disappointing. The therapists do not speak or understand Hebrew, which makes it very difficult to communicate basicly during a treatment and to be able to explain what is pleasant, what is not, or to request a simple adjustment. One of the therapists, an elderly woman, appeared to suffer from significant weakness on one side of the body. Of course, we cannot know her medical condition and do not intend to determine it, but in terms of the experience as a patient, this was very clearly felt during the massage – most of the work and application of force was done with one hand, and the treatment did not feel as uniform or professional as we expected. In another treatment room, there was a noticeable smell of cigarettes. In addition, when I asked to reduce the foot massage a little and instead devote a few minutes to the scalp, I was told no and that it was a Swedish massage and could only be done with the hands or feet. Even without changing the nature of the entire treatment, I expected there to be some flexibility and consideration for such a simple request – but in fact, not even a short head massage was given. The point that particularly clouded the end of the day was the issue of the spa's operating hours. At no point during the day were we told that the spa closed at 6:00 PM, and that with it the cloakrooms and access to the lockers where all our personal belongings were kept would also be closed. As we understood it, as part of the fun day we could enjoy the facilities at leisure, and we planned to end the day in the jacuzzi and sauna, shower, and only then get ready and leave. Around 5:45 PM we arrived at the counter, and by chance we asked ourselves what time the spa closed. Only then were we told that closing time was at 6:00 PM and that we should hurry to shower and collect our belongings from the lockers. It is important for us to emphasize that no one from the spa staff approached us to draw our attention to the fact that the place was about to close. If we had not asked on our own initiative at that moment, we would have continued to stay in the pool and facilities with all our belongings locked in the lockers – not knowing that within minutes the locker rooms would be closing. Instead of ending a fun day at leisure, as we had expected, we found ourselves under time pressure, rushing to the jacuzzi, the sauna, the showers, and to collect our belongings. In practice, we hardly had time to enjoy the facilities, and the end of the day, which was supposed to be the relaxing and pampering part of it, became a stressful and unpleasant experience. In our opinion, when a "fun day" is sold, and especially when the operating hours of the changing rooms and lockers are limited, this information is expected to be clearly communicated at the time of booking or at the very least upon arrival at the spa – and not for guests to discover it by chance fifteen minutes before closing. In the end, we were really looking forward to this day. Four friends who had taken a day off, coordinated in advance and arrived especially to celebrate a birthday together and enjoy a pampering experience – and we left feeling very disappointed. We are contacting you because the Daniel Hotel and Shizen Spa are places that are expected to provide a high-level experience, and in our case, unfortunately, this simply did not happen. We would love to receive your comments on these matters and hear how you suggest correcting the disappointing experience we had.

I will arrive on August 25th.

It was very nice. It should be noted that you need to invest in cleaning the showers, the walls are not clean. And the jacuzzi needs to be replaced urgently, it is really old.

We booked a one-hour couples massage, but one of us only got 45 minutes, not as paid for. All other hotel facilities and breakfast were great.

I arrived with my partner and we got two masseuses. They were all very nice, but it wasn't a massage. We mostly got caresses. We asked them to do it properly and with more intensity, but there was no change, so we didn't really enjoy it, which sucks. And on top of that, they put us in the treatment room late and we didn't get the full time we paid for.

It was excellent.

The hotel was nice, the massage was nice. The most fun was in the pool and going down to the beach. The water in the jacuzzi was not hot, and there was an unpleasant smell there.

It was really nice we will go back there again in the future

Rundown place, dirty locker rooms. Low maintenance. Very disappointing

I really enjoyed it, Alona was amazing!

The maintenance of the place is really lacking, everywhere you can see something broken/peeling... The way to the spa is unfriendly to say the least, going down the stairs from the lobby through all the maintenance messes, a dirty and unpleasant place, then going down for the locker rooms, going back up to the spa floor, going back up to the pool, very, very uncomfortable and unpleasant to move between the floors there.

There was only one representative at the reception in the morning.. There was a wait of over 20 minutes in front of us just to get a bracelet and a voucher for breakfast. It would have been appropriate if we knew the number of guests, there would be several service providers to receive them. Which caused us to arrive quite late for breakfast and not enjoy it as we had planned. On top of that, at 11:45 we went out for a massage and when we returned to our bed we discovered that a hotel resident had taken the law into his own hands and simply started throwing our things out of bed because he was tired of not having a place to lie down every Saturday. When we contacted the hotel staff, they claimed that they were not allowed to interfere, which caused us to confront that resident with some support from the staff. Unfortunately, the experience was completely ruined. I didn't think I would arrive for a relaxing and pampering day for my wife's birthday and leave feeling nervous and dissatisfied. It should be noted that this day is not cheap compared to other places, so I expected a different treatment.

Hi, it was very fun and pleasant. The tasks were lovely and professional. The hotel is beautiful. The food was perfect. Very tasty.

A fun day at the Shizen Spa at the Daniel Hotel. Breakfast, use of the facilities, an indoor pool, an outdoor pool facing the relaxing sea, and for dessert, a body massage. We enjoyed every moment. We will definitely be back again ❤️

It was excellent in every way.

Thank you, perfect service and hotel

The hotel facilities were excellent. But in terms of the massage - unfortunately my husband didn't enjoy it, his masseuse spoke almost no Hebrew and didn't understand when he asked for it to be louder and it wasn't at all like a Swedish massage, but more like a "summer" one. My masseuse was good but in the middle of the massage the music stopped and the masseuse stopped the massage to try to put music on the TV and for long minutes she fussed with the TV until I got her attention (after all, we only have 45 minutes and it's a shame to waste them, especially when we paid a lot of money...). In addition, we didn't receive the wine glasses that came with our package and the women's locker rooms weren't clean, and in the middle of the shower the cleaner (a man!) came in to clean... disappointing.